Salesforce Technical Operation Engineer
About Dot Compliance
Dot Compliance provides a ready-to-deploy, Salesforce-native eQMS with the industry’s first AI specifically built to deliver safe, reliable decision guidance for critical quality issues. This offers faster, more proactive quality and compliance through vertical AI that empowers data-driven decision making in life sciences quality and compliance.
The company’s solutions are trusted by life sciences companies, both large and small, worldwide. The solutions are fully compliant with 21 CFR part 11, EU Annex 11 and support ISO 9001, 13485, 14971, and 27001.
Who we’re looking for
Dot is an innovative, cloud-based software company that provides pharma and medical device companies with an advanced digital solution, based on the Salesforce Platform, for managing quality processes.
We are looking for a technical operation engineer to join the technical operation team.
Dot Compliance Suite is a leading quality management solution designed specifically for the life sciences industry.
As a Technical Operations Engineer, you will be responsible for managing both major and minor system upgrades for off-the-shelf and custom implementations. You will work closely with teams across Product, R&D, Support, and Customer Success, as well as directly with customers, ensuring seamless integration and continuous improvement of the platform.
We are looking for a detail-oriented, creative, and fast-paced team player with experience in Salesforce administration who thrives in a dynamic environment.
Our ideal candidate be an experience with Salesforce administration, detailed oriented, creative, fast paced ,lead that embraces the challenge.
Responsibilities:
- Maintain CI/CD pipelines for Dot Compliance SaaS products (Salesforce platform) to enable rapid and reliable software releases
- Main the data pipeline to ensure efficient and error-free upgrades.
- Execute efficient ongoing upgrade process (Custom, Xpress, Package, Hot Fixes etc.)
- Identify, troubleshoot, and resolve technical challenges during upgrades and deployments, ensuring system stability and performance
- Collaborate with R&D developers to integrate new features and improvements into deployment processes.
- Implement automation tools and best practices to streamline and improve deployment efficiency
- Act as a technical liaison for customers, providing guidance and support during upgrade cycles and post-deployment issues.
- Maintain up-to-date knowledge of technological trends and advancements.
- Continuous Learning: Stay updated on Salesforce advancements, DevOps best practices, and emerging technologies to drive innovation and process improvements.
Do you have what we’re looking for?
- 1 year of experience in Salesforce platform application configuration or administration
- Knowledge of CI/CD tools (such as Jenkins) is a significant advantage.
- Experience in Salesforce deployment is a plus.
- Strong written and verbal communication skills in Hebrew and English.
- Independent learner with a strong ability to adapt and grasp concepts quickly.
- Team player with the ability to excel in a fast-paced, high-growth startup environment.
- Relevant degree from a recognized university or college.