Technical Account Manager (eQMS)

IL

About The Position

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on the world’s most innovative cloud technology provider, salesforce.com. We are a young and innovative software company, looking to dramatically change how pharma, biotech and medical device companies manage their quality and compliance regulated processes.

We are looking for a talented and highly driven Technical Account Manager (eQMS) to join our fast-growing team. Our ideal candidate should be passionate about customer needs and delivery success. As a critical member of our Professional Services team, you will provide project leadership to various clients embarking on their digital transformation journey; as such, this role requires individuals to be customer relationship oriented. 

 

Responsibilities

  • Serve as an integral part of the Customer Quality team in providing administrative services such as user management, training, reports and issue resolution. 
  • Work with Dot Compliance Support team to resolve customers’ issues 
  • Guide clients through the implementation of enhancements including scoping, Configuration, Implementation, validation, and training. 
  • Develop and direct work plans, schedules, project estimates, and resource plans. 
  • Monitor projects from initiation to through delivery. 
  • Understand our customers’ needs, translate requirements. 
  • Configure and deploy our cloud-based solutions. 

Requirements

  • 3+ years of experience working with or for life sciences companies. 
  • Background knowledge of quality assurance, and regulatory requirements and processes in the life sciences industry 
  • Demonstrated knowledge or ability to comprehend document management, training management, audit management, risk management, change management, CAPA management, and Non-Conformance processes. 
  • BS/BA degree in Science, Engineering or Business Administration OR an equivalent combination of education and work experience 
  • Excellent verbal and written communication skills in English and Hebrew 
  • Advanced Training Skills 
  • Experience implementing quality management systems for life sciences- Advantage- 
  • Demonstrated work history in full life cycle project implementation. 
  • It is required to arrive at a client in Ra'anana once a week. 


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