Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on the world’s most innovative cloud technology provider, salesforce.com. We are a young and innovative software company, looking to dramatically change how pharma, biotech and medical device companies manage their quality and compliance regulated processes.

We are looking for a Support Engineer to become an integral part of our Customer Support team at Dot Compliance. Our ideal candidate is passionate about learning new technologies and organizing information/data, and keen on becoming a part of a growing and dynamic team. Customer success is our top value, and this role requires individuals to be customer and service oriented

Responsibilities: 

• Diagnose and troubleshoot technical issues. 
• A key liaison between the customers and Dot Compliance. 
• Provide technical support and communicate with our customers. 
• Ensure customer satisfaction and identify outstanding issues. 
• Prioritize cases based on criticality and sense of urgency. 
• Provide documentation of technical knowledge. 
• Identify repetitive issues and escalate it to the relevant department (management, 
• services, development, etc.). 
• Perform system testing and minor configuration support. 
• Provide customer training.