Customer Success Manager- EMEA
About Dot Compliance
Dot Compliance provides a ready-to-deploy, Salesforce-native eQMS with the industry’s first AI specifically built to deliver safe, reliable decision guidance for critical quality issues. This offers faster, more proactive quality and compliance through vertical AI that empowers data-driven decision making in life sciences quality and compliance.
The company’s solutions are trusted by life sciences companies, both large and small, worldwide. The solutions are fully compliant with 21 CFR part 11, EU Annex 11 and support ISO 9001, 13485, 14971, and 27001.
Who we’re looking for
Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on the world’s most innovative cloud technology provider, salesforce.com. We are a young and innovative software company, looking to dramatically change how pharma, biotech and medical device companies manage their quality and compliance regulated processes.
We are looking for a Customer Success Manger (CSM) to become an integral part of our Customer Success team. Our ideal candidate should be passionate about learning innovative technologies, organizing information / data, working according to procedures and regulatory requirements, and keen on becoming a part of a growing and dynamic team. You will succeed in this role if you are a problem solver that likes to work with people to derive the best solution for both the customer and Dot. Customer success is our top value, and this role requires individuals to be customer service oriented.
Do you have what we’re looking for?
- 3-5 years of experience in customer success management role
- Excellent written and oral communication skills in English.
- People oriented and high social skills.
- Technical orientation is a must.
- Independent learner with the ability to adapt and understand concepts with agility.
- Team Player, able to excel in a rapidly changing, hyper-growth, start-up environment.
- Good presentation skills.
Preferred requirements:
- Knowledge of Salesforce administration or development.
- Knowledge in QA or software validation.
- Knowledge of the life science industry.
- Knowledge of the life science industry.