SOLUTIONS > PROCESS

Complaint Management

Manage, track, analyze, and address complaints quickly

Transform complaint management

Effective complaint management supports customer satisfaction, regulatory compliance, and product quality in the life sciences industry. Modern solutions address common obstacles, improving processes and outcomes.

Centralize Complaint Handling

Dot Compliance brings all complaint channels—patients, healthcare providers, distributors, and regulators—into one centralized system. Every complaint is logged, categorized, and tracked in real time, ensuring that no issue is missed or duplicated. This unified process improves accuracy, accelerates response times, and ensures consistent follow-up across global operations.

Efficiently Manage Complexity

High complaint volumes and varying levels of severity can overwhelm manual systems. Dot Compliance automates case routing, prioritization, and escalation based on predefined risk levels, ensuring that critical issues receive immediate attention. Integrated workflows guide teams through investigation, documentation, and closure, reducing delays and maintaining compliance with FDA and ISO requirements.

Uncover Complaint Insights

Advanced dashboards and analytics give quality teams visibility into complaint trends, root causes, and recurring product issues. By analyzing data across sites and products, organizations can identify risk areas, implement preventive measures, and improve overall product performance. This proactive, data-driven approach supports continuous improvement and strengthens customer confidence.

Recognizing that customer complaints come from a wide range of communications channels, it’s important for organizations to keep track of that information so they can properly capture, prioritize, monitor and analyze the data. Ready-to-use complaint handling helps ensure regulatory compliance, enhances product development, mitigates risk, and enables organizations to find opportunities for growth and innovation by meeting specific customer requirements.

Why Dot Compliance Complaint Management

Centralized complaint intake process

The capability to view feedback in real-time allows you to understand what is happening with your product and gives you the opportunity to quickly detect, pinpoint and act when needed as well as monitor developing trends.

Capture customer complaints and feedback

While a complaint management system could function on its own, an organization will benefit most when complaints are integrated into other core eQMS processes. This way, complaints can be tracked through to completion, and you can identify trends and patterns across quality events.

Drive efficiency

Document, assess, investigate, and trigger corrective and preventive actions (CAPAs) through the life cycle of a complaint.

Increase management oversight

Easily monitor and explore your complaint data, including due dates, critical tasks, recurring failure modes, and more.

The eQMS that keeps you one step ahead

Dot Compliance is the industry’s first AI-powered eQMS, built to get you up and running fast – and to give you the insights to drive quality efficiently.