We are looking for a talented and highly driven Solution Engineer to join our fast-growing sales team. The Solution Engineer will be an integral part of our Sales organization and will be working closely with our potential customers and partners, helping Dot Compliance grow its business in Europe.
As a member of this team, you will add value throughout the sales process by supporting business and technical requirements, solution development, in-depth product demonstrations, trials and proof of concepts, managing prospect’s experience with the solution, and ensuring smooth customer handovers with the delivery teams. You’re expected to be our foremost product expert and seen as a trusted advisor to our client during the entire sales cycle.
RESPONSIBILITIES
- Clearly articulate the benefits of the Dot Compliance solutions and tailor product demos to all client employee levels including “C” level executives.
- Manage the prospect presale process – deep knowledge of the product and the possibilities to match the solution to customer requirements.
- Keep up to date with new solution versions and regulatory updates that impact companies primarily in the life science industry.
- Produce and deliver technical proposals per client requests including general technical inquiries, answering RFI’s, RFP’s.
- Manage all aspects of Dot Compliance trials with potential clients; Create a trial environment and manage the end-to-end process with clients.
- Own, develop, and improve the Dot internal demo environment.
- Engage with internal communities to support knowledge management, thought leadership, and professional development efforts.
- Share best practices, industry knowledge, and personal expertise to educate clients, partners, and fellow consultants, in formal and ad-hoc settings.
MUST-HAVE REQUIREMENTS
- 2+ years of previous experience as a Sales Engineer.
- Experience with project management.
- 2+ years of previous experience supporting the sales of SaaS solutions preferably in highly regulated industries.
- Hands-on experience working with other SaaS applications in the QMS, EHS, or GRC space.
- Demonstrated success in acquiring new customers through matching customer needs/requirements to proposed solutions.
- Strong technical orientation and understanding of cloud software basics.
- Fluency in English both written and spoken. German – An advantage.
- Dynamic, energetic, and eager for success with a positive “can do” attitude.
- Excellent written and oral communication skills.
- Excellent presentation, and social interaction skills.
- Experience working within the life science industry is highly advantageous.
- Independent learner with the ability to adapt and understand concepts with agility.
- Team Player and People-oriented.
NICE-TO-HAVE REQUIREMENTS
- Experience working within the life science industry is highly advantageous.
- Hands-on industry experience as a Quality Management Professional
- A degree from a recognized University/College. Ideally a degree in information systems or computer science.
- Experience working as a service provider/technical support engineer.
- Knowledge of Salesforce Administration or Development.
- Experience working in a start-up environment.
- Experience selling other QMS solutions such as Sparta TrackWise; Veeva Vault; MasterControl; ETQ;
- Knowledge of integration tools and APIs.
- Experience and knowledge of QMS adjacent areas such as PLM; EBR; LIMS; RIM and Clinical Solutions.